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Direct Hire

Reservation Manager (Hospitality)

Gjiri i Lalezit, Durres, Albania

    Profesionisti Recruitment Agency is a Recruitment and Consulting Agency focused on evaluating Human Resources and facilitating businesses to select the right staff. Our mission is to help our customers source and hire the most qualified professionals in select and highly skilled occupations and to help those professionals find the best job opportunities in their respective fields and further their careers.


    Job position:          Reservation Manager

    Contract Terms:     Indefinite

    Location:                Gjiri i Lalëzit, Durrës, Albania.                                


    Summary: We are looking for a motivated and dynamic personality to fulfill the Reservation Manager position with outstanding organizational and sales skills to join the fantastic team of our International Client, one of the most significant and successful leaders in hospitality.


    Mission: A Reservation Manager is responsible for managing the reservations process and operation in the property by coaching and motivating the team to deliver quality guest service and meet financial targets for the property. He/She also ensures that the reservations team adheres to policies and procedures implemented by the property while working with the team to promote internal sales and upselling of all facilities. Significant and successful investment group in the Western


    Job Requirement and Functions: 

    A reservation manager typically has a wide range of responsibilities, which can include:

    • Ensuring that reservations are fulfilled promptly while meeting all deadlines
    • Coordinating activities between incoming and outgoing groups to ensure that they are well accommodated throughout their stay
    • Processing payment for all reservations using a computer reservation system, such as Sabre or Amadeus
    • Managing the reservations department staff, including hiring new employees as needed
    • Organizing and overseeing all reservations activities, including making sales calls and soliciting new business
    • Assisting clients with special requests or problems with reservations or accommodations
    • Ensuring the accuracy of the information in company databases related to client data, reservations, payments, and other records
    • Working with marketing staff to develop new products or services to meet customer needs
    • Communicating with clients to answer questions about their reservations or other travel arrangements


    Language skills: 

    • Local language (depending on the property’s geographical location) and advanced English. A third language would be an asset.


    Other Skill Required:

    • Degree in Tourism, Hospitality, or Business.
    • At least two years of experience.
    • Well-organized with excellent multi-tasking abilities.
    • Outstanding ability to communicate and negotiate.
    • Hands-on and results-oriented.
    • Customer service and analytical skills.


    Application Procedure:

    To apply for this position, please submit Your CV in English before 31.08.2023 through the email address: [email protected]

    * All applications will be treated with strict confidentiality according to law No. 9887 set by the Albanian Parliament for the “Protection of Personal Data.”


    Please note that only those candidates SELECTED for further consideration will be contacted.